Service Enquiry
Your customer journey – made simple.
We want to get to know you – quite literally. Because the earlier we are involved and the better we understand your business, the faster and more directly we can deliver the perfect powder for you. Read on for an overview of how we’ll work together.
1
Order preparation
Service enquiry
Please send us the information about your raw materials and the powder you require. Simply use our materials checklist.
2
Order details
Customer service
Once we receive your enquiry with the additional information set out in the checklist, our sales department will contact you to clarify any unanswered questions. Then you can place the order, including storage, logistics and customs services if required.
3
Development
Reaching your goal together
This is where the future is created in real time. You’re not simply looking over our shoulder, but actively involved in the development process – and you’re always in control. At the end of the development process, you will receive an R&D report.
4
Scale-up & production
Let’s go!
With the R&D report and the customised configuration, you can now have your own personal powder (re)produced in any quantity – at any time.
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Service
Three key ingredients to make our customers happy? Ask. Listen. Deliver. Then do it all over again.
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Materials Checklist
Preparation is key: Are you curious about what we can do for you? Great – then take a look at our collection of materials for treating your plastic powders of tomorrow.
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Knowledge
We share our knowledge with you: best practice examples, academic papers, results of studies and surveys.
